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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phishing or legit O2 text message?

Hi, Received a text today from 02UK ( no space) saying "you're whizzing though your data. And you have almost run out. To see where its gone just open my02. Get the lowdown: [link removed]". Stupidly i clicked on the link as i ended my contract last ...

Resolved! "Simplicity NO ALLOWANCE" --will a number attached to this tariff expire ala PAYG?

I have a number that is attached to a Simplicity NO ALLOWANCE tariff (according to my O2), will a number that's attached to this line/tariff expire like regular PAYG tariffs? Thanks.

Resolved! request phone to be unblocked

On Sunday the 15th October I requested [Removed] to be unblocked,(moving to BT) I was advised it would take £15, at that time i had £17 & odd pence on my phone and the operator told me everything was fine and would text me with the no required to hav...

Resolved! Changing your tariff

Hi there!Quick question! I wanted to change my tariff from 2GB to 6GB. If I change it now will I get the extra 4GB now or when my next bill comes through? Thanks!

Resolved! Direct Debit

How do you change the direct debit details for your O2 account?

Resolved! personal data request

Requesting a personal data from O2 what I will get all messages including deleted ones all cals including deleted ones please ????Thanks [all in capital letters edited]

Resolved! Switching from iphone to Pixel 2

I have a sim only deal from o2 on a iphone. If I fully buy a Pixel 2 from somewhere else, will I be able to just use my current sim card with the same plan? I understand that o2 are not directly selling the pixel 2.

Resolved! Upfront fees

I've had 2 upfront fees taken from my account and no notification to say whether my application was successful or not

Resolved! Never been so hard to pay a bill

Hi all, last attempt. I recently left O2, left for EE. Couple days later I recieved a final bill of £30.58 which says it would be taken by direct debit, I didnt have direct debit setup, I always paid online/through the app. I went online to pay it an...

Resolved! Phone has been cut off

So I have a phone and tablet, and have paid the missing amount of airtime for both and the device plan for my phone, leaving some outstanding for my tablet which I'm not sure if I can afford, but I need my phone as I'm going to be away from home tomo...

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