Unexpected Order Message

[Peter_s]

Have received the following text out of the blue. What do I do as can't get to speak to anyone at O2 and this is really making me worry.

O2: Thanks for your order. Your SIM is on its way and will be with you in the next 1-3 days. To activate your SIM text SWAP to 20220

[Enlli]

Have you tried messaging them on Social Media?

Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Breanna]

Hi @Peter_s were you able to get in touch with O2 about this?

[Peter_s]

Unfortunately I am not a great user of social media and am trying to get support via their published contacts. Have tried web chat and phone without success.

[Peter_s]

Unfortunately not. Agents are always busy with no option to queue. Phone sends me around in loops and I never find anyone to help, or even talk to.

[jonsie]

Try calling the sales specific numbers

call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Breanna]

@O2Ellie could you take a look at this for @Peter_s ?

[O2Ellie]

Thank you for the tag @Breanna 

@Peter_s  I will private message you now and we can discuss this further. 

[Peter_s]

Have had some initial comms with @@O2Ellie but nothing for last couple of days and still no sense of what is happening. Is there anyone @@O2 who can pick this up please??

[gmarkj]

Ellie is not scheduled in for today, but I will mention @O2Lisa who is @Peter_s 

She will be in contact with you to see what is going on.