on 18-10-2024 10:18
Hi,
Looking for some advice. I currently have a 36 month contract for airtiume and device. If I pay off the device would I be left with just paying the air time - similarly - would I be able to move to a lower airtime SIM only contract?
Thanks
Solved! Go to Solution.
on 18-10-2024 10:25
Yes you would be able tochoose a lower sim only plan once you pay off your device
Guide: How does O2 Refresh work?
You need to contact Payment Management
You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
Veritas Numquam Perit
on 18-10-2024 10:25
Yes you would be able tochoose a lower sim only plan once you pay off your device
Guide: How does O2 Refresh work?
You need to contact Payment Management
You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
Veritas Numquam Perit
on 18-10-2024 10:37
on 18-10-2024 10:37
Just to add, look at USwitch for a much cheaper sim only plan (Once device is paid off)
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at the cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+
Veritas Numquam Perit
on 18-10-2024 11:01
One you pay off the device you are free to do what you like with the airtime You can stay, change or leave