Payment

[AnthonyEdwards]

hi I have made a payment to my bill yesterday and today you've taken payment again for my bill, can I get my money back today as I need it to pay other bills

[jonsie · Accepted solution]

When paying by direct debit then any manual payments must be made at least 6 days before the direct debit due date which is why the payment has been taken again

You made the mistake of paying a day before

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[MI5]

@AnthonyEdwards 

You should just leave the bill to be paid by direct debit in future or pay manually at least 7 days before the DD date.

You'll need to ask O2 but the refund process isn't quick.

It can be left to cover next months bill.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm