Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237263 Views
  • 2 replies
  • 2 kudos

Resolved! Why does my first bill look like that?

Hi,I'd like to get some info about the billing system.I've changed my O2 service form 'pay as you go' to 'pay monthly' on 17/01/2023, so from that day I am supposed to pay 10+5 GBP per month.MyO2 app says I have my first bill, period was 17/01-19/01,...

Wanda25 by Level 1: Joiner
  • 576 Views
  • 2 replies
  • 0 kudos

Resolved! Where's my pre paid Mastercard?

I bought a phone based on the incentives and I still have not received them and can not find a way of getting hold of anyone.... Next time definitely going EE!

DFW by Level 1: Joiner
  • 1169 Views
  • 3 replies
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Resolved! 02 Open 25% discount

Hi I have o2 open 25% discount applied to my £20 per month airtime bill since August.This should bring it down to £15 & it did for a couple of months.Since I added another SIM for my child (£8 per month) my bill has changed to £16.67 per month.On top...

shaun75 by Level 1: Joiner
  • 681 Views
  • 2 replies
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Cancel my eSIM pay monthly account

I want to cancel my eSIM account on my iPhone 13 Pro Max & then order a new 5G compatible eSIM to install in a different iPhone 14 Pro Max. My O2 phone number is xxxxxxxxxxxxx, but is on my old iPhone 13. [Mod edit: Please do not share personal detai...

Russhh1 by Level 1: Joiner
  • 1437 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrades and using old sim card

Hi, not sure if anyone can help me. I recently upgraded to the Samsung galaxy S22 Ultra 5g on O2 refresh. I did order a new sim but wanted to keep my old number. I've managed to put my old sim in and the new one but am having to switch sim every time...

Joella by Level 1: Joiner
  • 846 Views
  • 4 replies
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Resolved! New Sim Only:- Unable to Continue

I have been with o2 for around 6 months. Last week I took out another sim only contract without any issues. I want to take out another two sim only Contacts so that the whole family are with o2. I’ve just tried to sign up again, and am receiving an e...

VishalB by Level 1: Joiner
  • 1395 Views
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Resolved! Selected Network O2 not available

Hi My Reference number [Removed] Phone number [Removed] it is blocked I don't understand why Slawomir Pajda

Pajda by Level 1: Joiner
  • 422 Views
  • 1 replies
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Resolved! Message charges ??

On my last bill iwas charged £1-30 for messages ?? I have unlimited messages on my tarrif ??

Resolved! Excessive Charges and bolt ons

This months bill seems a bit high so I've logged into my account and my data plan shows as free and the Bolt-On that I have (which I'd removed months ago) is also showing as Free and I cannot remove it, I'm assuming there's a mess up somewhere as why...

o2 tariff.jpg IMG_3473.PNG
RobK by Level 1: Joiner
  • 835 Views
  • 4 replies
  • 0 kudos