Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 not taken D/D

I have just had my o2 bill in and was surprised to see my bill was double what i was expecting, so have logged on to my account and it seems that O2 have not taken my direct debit last month ( I have been with the 11 years this has never happened, wh...

Resolved! Paying bill

Hi there I tried to log into my O2 to pay my monthly bill but it’s asking for my number of the account to send a code but my texts n phone calls aren’t coming through as they have been cut off

Resolved! My bill is showing as -£44.81

I went to pay my bill and it's showing as -£44.81In the PDF for my bill it states:Plus balance brought forward from previous billsAirtime charges -£89.62Total credit dueWe'll carry this credit forward to your next bill. -£44.81Does this mean I don't ...

No mobile data after porting my number from EE

I bought a phone contract from O2 and ported my number in from EE. Before the port, on the temporary number my mobile data was working fine, however after the port I’ve got no mobile data. It says ‘this information is not available at this time’ On m...

Resolved! Problem with order

Help

Resolved! Pure card gift card

I still haven't received my purecard gift card from when I renewed my contract back in Dec 22. I've received an email saying that it's on its way and needs to be registered within 3 months but as of yet still haven't actually received the card. Any h...

Resolved! Bill

Why is my bill showing as twice the normal amount? Has o2 not taken a months payment already? How is that my fault?

Porting issues. Can't receive texts or connect to iMessage.

I just joined o2 last week and have had issues ever since my number was ported. Everything works apart from the fact that I can’t receive texts. I’ve tried in another phone, I’ve just resetting my network settings, I’ve tried replacing the sim and no...

Air plan for Apple Ultra

Has anyone managed to get their airplan on their Ultra sorted?? I’ve been trying to get it fixed since beginning of Jan. I’m back to the code 08 error message again. I’ve been told numerous times someone will respond 3-5 days and yet I’m still waitin...

Resolved! Non genuine camera - Apple iPhone 13 Pro 1TB - Poor customer service

Dear O2 ,I am writing to express my disappointment with the iPhone I purchased online from your company on a pay monthly contract back in April 2022. Upon receiving the device, I discovered that it is not a genuine Apple product. I straightaway conta...

O2

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