Deactivation,Vas,Change

[lz]

Just received a text message at 12.30am in the morning, I did not click on the link in the text. But as it started playing on my mind, I logged into my 02 account via my laptop. It is to do with an order I have not made???? I tried to find if there was a topic on here, there seemed to be from a couple of years ago, and it mentioned that 02 had been transferring people to a new bill system, and the texts had gone out in due to a system error, is this maybe what has happened again? The amount to pay is exactly the same amount as I am already paying? It is very worrying, considering the amount of spam stuff going about, and elderly people will get confused by this as well. 

[MI5]

@lz 

Statement from O2.

We advised customers of this change via email in May and that you'd receive a notification when this is complete.
The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.
You can check orders on your account in the My O2 app : https://www.o2.co.uk/help/apps/my-o2-app
Go to Support > Orders > Track my order > Select your mobile number.
Please refer to the email sent in May for additional information.