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Transferring mobile number to e sim

SH84
Level 1: Joiner
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on ‎15-10-2024 21:26

on ‎15-10-2024 21:26

I am setting up my new iPhone 16 pro and it won’t transfer my old mobile to the new device 

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MI5
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on ‎15-10-2024 21:37

on ‎15-10-2024 21:37

@SH84 

You need a new esim pack.

Safest way is to go in store with photo ID but there are so many issues with esims that we recommend you get and stay with plastic sims.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎16-10-2024 06:49

on ‎16-10-2024 06:49

At times like this, it is handy to have a second number registered in your MyO2, so the OTP they send to login can still be received - any mobile number on any UK network will do, so long as it is someone close who can tell you the OTP when it is sent... Good luck, @SH84.

Links to O2 Social Media Team here
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