Switch up - Cannot move number from old to new phone

[Thewookiewon]

Hello, 

I've been with o2 for a year and pre ordered my new Samsung Galaxy S24 ultra instore using my switch up plan on Thursday 18th January which was delivered yesterday. 

I then tried to order a eSim swap from my old O2 S23+ to my new phone but neither I or online support could do it. I was told to go instore.

Did that today and they couldn't do it either nor a physical sim, I'm told my S24 ultra order is still pending so no new orders can be placed. 

This is stupid as I cannot use my new phone (no number) and I cannot send back my old phone which has my mobile number attached by esim. 

[Oxonian]

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@Thewookiewon wrote:

True but suppose most users are prob using physical SIMs still so wouldn't be an immediate problem when trying to modify the account......

Considering the future is eSIMs this isn't a great experience moving between devices 

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@Thewookiewon 

I must admit that I've steered well clear of eSIMs myself. I'm not saying that I won't have one in the future, but I believe that it is still quite an immature technology that is improving all of the time but still has some way to go.  

[Thewookiewon · Accepted solution]

The Twitter team were awesome, 2 days after speaking to them they were able to close down my processing order which enabled the ability to get a eSIM through the My o2 app.

[pgn]

One for the Forum Manager, @Dave-O2 to feed back to the Social Media Team, thanks @Thewookiewon 👍

[Dave-O2]

Thanks for the tag @pgn 👍

@Thewookiewon So i can get this fed back to the Social Team, can you please drop me a PM with your Twitter I.D?