on 22-11-2017 06:22
on 22-11-2017 06:22
Hi, I have recently moved abroad on a temporary basis. I went over my limit as a pay monthly customer, so called 02 on saturday and spoke to somebody to understand how to make a payment. This individual was not particularly helpful so on Monday 21st Nov I paid the £208 and then my service was withdrawn ??? over 24 hours later I still have no service. 2 very expensive calls to 02 from a borrowed phone have been a waste of time because they tell you to do usual checks (phone off/on mobile dataoff/on carrier off/on sim card out/in) but still no difference.Not a great situation for o2 customers working in remote places with no means of contact - How do I escalate this with no phone? If not sorted within next 6 hours it will cause me issues.
Solved! Go to Solution.
on 22-11-2017 06:25
on 22-11-2017 06:25
on 22-11-2017 06:59
on 22-11-2017 06:59
unfortunate that o2 has no customer service email option because without a phone it is impossible to contact them when they have disabled your service. Time to move onto a different provider this situation leaves me with no choice.
on 22-11-2017 07:43
on 22-11-2017 07:54
Tried the chat yesterday and the agent stated "my abilities are limited" sadly I had to agree with him. Useless waste of time!
on 22-11-2017 08:17
on 22-11-2017 08:19
on 22-11-2017 08:19
on 22-11-2017 08:34
on 22-11-2017 08:34
on 22-11-2017 08:34
The chat option on the complaints link is actually the complaints department who can do so much more than normal live chat. I've used that option three times, twice whilst overs and once in the UK. All three times I was connected to a UK based adviser rather than the outsourced live chat.
My concerns were sorted without any messing about or by reading off the O2 chat guide. Just note the time difference and make sure you chat during UK office hours otherwise you will be forwarded to normal chat.
on 22-11-2017 08:36