Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to turn off answering machine on contract

How to turn off answer machine on contract

Resolved! How do i cancel my SIm only deal?

Hi I signed up a SIM only deal as I was fed up with TalkTalk, Ihave been out of contract since August and no sign of an upgrade. Lo and behold! A week later, after my o2 SIM had arrived, I find that as aTalkTalk customer transferring to o2 I can get ...

Resolved! SIM card only tariff change

Hi I have changed my tariff from a pay monthly to a SIM card only tariff with 10GB of database for 12 months which is currently showing on your website as £17 for the first 12 months, I have just looked at my account and this is now showing as a £30 ...

Resolved! Unlimited txts

Why do I get charged for txts when I signed up for unlimited txts

Resolved! Number transfer

Waiting (im)patiently for you guys to transfer my number from my old network - I understand it's still the Christmas holidays, but a simple text or email to say when it'll be done wouldn't go a miss as I'm currently paying for a service from you that...

Resolved! Wrong info given

What do I think should happen as I was given a tariff but it can’t have friends & family discounts added on? However I was told by the agent who put me on it said it will be available. Now o2 are saying the agent gave wrong info and they can’t do owt...

Resolved! Data

Literally my phone ******ed up which I had insurance, sent it off...which over run my bill date, (19th of ever month)I didn’t have my phone for 4 days in total it’s now Xmas day... had my phone 1 full day, which with o2 I get 10gb of data, some how I...

Roaming in Europe

Hi I need some help I am currently in Latvia I understand that now any minutes, texts messages and data will be coming out of my monthly allowance which is unlimited for calls and texts. Do I need to turn roaming on? Did I have to call O2 before my t...

Account detail are incorrect after port in

I ported in on Friday. Everything is ok with the number texts and data on my iPhone 7+.The issue is with my online account and O2 app. The temp O2 number is still displayed instead of my ported number.Also no info is displayed for my tariff or balanc...

Resolved! Wrong contract given

Hi everyone, I've just ordered an upgrade through the O2 chat window, and I was given a really good deal on a Sim only upgrade. Now I've got the email and it's not the one I ordered! Is there a way to contact O2 again – tonight – to let them know?! P...

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