Spending Cap

[alwmjohn14]

Can a block charge to bill items and anything else out within my packages allowance? A do have a £0 Cap but see it does block the above!

[Cleoriff]

Hi @alwmjohn14 

All you need to know about spend caps is here

https://www.o2.co.uk/help/account-and-billing/spend-cap 

Hope that helps and welcome to the forum

[MI5]

@alwmjohn14 

The apply a charge to bill or any other payforit charges you need to call customer service to ask them to do it on your account Guide: How to find help & contact O2 

[alwmjohn14]

Don’t understand why a can’t apply the caps myself as just moved from Vodafone to o2 and on Vodafone you can switch off charge to bill or any other caps off on your account! A shall phone o2 to apply these. Thanks

[Cleoriff · Accepted solution]

You need to ask customer services to Bar all Direct to bill debits and Bar Premium rate numbers

@alwmjohn14 

[alwmjohn14]

Just Phone o2 there and she said she applied it, but thing a will go in store on Monday and double check it’s been down lol. Thanks

[MI5]

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@alwmjohn14 wrote:
Don’t understand why a can’t apply the caps myself as just moved from Vodafone to o2 and on Vodafone you can switch off charge to bill or any other caps off on your account! A shall phone o2 to apply these. Thanks

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The personal settings you can switch on and off with Voda are great, but unfortunately, O2 aren't that far advanced yet.

[alwmjohn14]

Loved Vodafone only left because my sim only contract was coming to an end and they wanted to charge me double of less. Don’t know how to feel with o2 yet, my number just ported over yesterday and everything has went well so far! I’m liking everything I’m seeing so far and have full signal so really no complaints as yet.

[Cleoriff]

Hope everything is ok now @alwmjohn14 

Feel free to pop back at any time

[alwmjohn14]

Yes it’s all sorted a phone o2 and they done it all in seconds. Happy now. Thank you for helping 😁