Sim not working

[Polefellrun]

Hi my wifes SIM has just lost signal and not working (its a dual sim phone and we have already checked the sim in the other working port

[Polefellrun]

all calls are auto directed to voice mail?

[Cleoriff]

@Polefellrun 

You need to try a new sim. Go instore with ID and ask them to swap it over 

Or

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[MI5]

@Polefellrun 

Pop into your local O2 store with photo ID or call customer services.
You can use Skype to call if no other phone.
Guide to using Skype: Guide: A Guide to Skype 
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Guide: Is the network down for me or everyone?