Samsung s23 fe

[Debsfrans]

I have the Samsung se23 fe ive had it 2 days i having issues with it ive checked all the settings it wont connect to my data and keeps coming up with unknown number when someone calls. Can i take it back to 02 and change my sim to the original plan i had....thanks

[jonsie]

give them a call on 202  or 0344 809 0202

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5]

@Debsfrans 

There's nothing wrong with the phone.

Both issues are well known O2 issues after a sim swap.

You need to ask O2 to reset your account on their system. This is not something that you can do yourself.