my 02 app

[DawnClyne1964]

Dear sir or madam.. can you tell me why my 02 app on my smart phone isn't working i  can't see nothing i tried to reset my password  as i forgot my  orginal one and it won't let me reset another password all i see something as gone wrong.. yet on my computer i can see my data and phone bill the lot,, so can you tell me why can't i get it   working on my smart phone like i used too.. can you let me know my email address is ********** and mobile is **********.. i have Samsung  Galaxy 50... it's werid i got it working on my computer but it isn't showing on my smart phone Samsung Galaxy 50.. can you explain why??? best wishes  Dawn

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[MI5]

@DawnClyne1964 

Try deleting the app and reboot phone before reinstalling.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)