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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sim fraud

Has anyone had their number taken from them by O2 after a fraudulent request for an e-sim ?I did not confirm or approve anything but still lost my number.After 5 weeks O2 have still not rectified their mistake

My bill

Good evening, I have just got a text from uk regarding me not paying my bill this month which reads: “Your bill of 72.88 is overdue, so we've had to put restrictions on your service. You cannot spend outside your bundle until you pay your bill. We'll...

Upgrade

I am looking to upgrade my phone and would like to find out best deals.

My 02

Hi I can’t access my O2. Says it’s not available to me. IRS always been available

Phone stolen

Hello my daughters phone has been stolen out of her bag - her number is +*********. She may be able to use another phone - can she get a new sim with the same number? [Mod edit: Please do not share personal details as your posts are visible to the pu...

Phone not working

Our phones are not working

I can’t log in and the number for a code isn’t the right one

Hi there, the code being sent to a phone to log me in isn’t my number and I can’t change it. It needs to be *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Missing order

Hi I ordered an upgrade/new phone on Sunday the 1st of December in the afternoon and on the order page it said processing and that my order would arrive by the 3rd of December. Unfortunately I have received no updates on my order other than a text in...

Contract end date

Hi. I need to switch out from O2 as the network coverage is not adequate at my work. I need to find out what my contract end date is. There is no info under myO2 and I cant even find a live chat link or a phone number anywhere on the website. Some sp...

Resolved! How to escalate an issue relating to fraud?

I am new to this forum so hopefully I am following protocol My issue is that I have now spoken(on 202) to customer services 3 times re fraudulent activity on my account and am getting nowhere. O2 have closed both fraud cases without speaking to me an...

O2

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