Sim not transferring number

[Rsben]

I got a new iPhone 12 yesterday and new 5G sim. I followed the instructions to transfer my number to new sim and it cut off my old sim pretty instantly. I’m now 32 hours in and the new sims not activated. Every time I ring customer services I’m told it’s pending and will be activated within an hour. I can’t receive the codes they send etc and I can only contact through a friends phone on 202. Does anyone have a number to speak to sim transfer department direct please or advice on anything I can do phone end?

[Anthony1002]

Just made a thread. I'm having the exact same issue... Just feel like I'm being lied to to get me off the phone...

[Rsben]

I see on yours @O2Emma may be able to help you? Maybe you could keep me up dates? Thanks

[O2Emma]

Hi @Rsben I can take a look at yours also I will need to private message you