SIM order

[Gandster1]

I ordered a SIM on 29/11/2024 (order number NC********) and received an e-mail confirming the order and that it would be delivered to my address on 06/12/2024 but it still has not arrived and am unable to make phone calls. When I try to log into my o2 account, it tries to send a 6 digit security pin to my mobile number but i don't receive anything which i assume is because i do not have a SIM. Please can you look into this for me.

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255