'SIM 2 Not Provisioned' - eSIM stopped working

[est1872]

Hello. My eSIM has unexpectedly stopped working, and I am now receiving the message 'SIM 2 Not Provisioned.'

Consequently, I have no phone signal or data. I am using a dual-SIM Pixel 9 Pro XL, but I only have an eSIM, no physical SIM.

Live chat recommended calling 202 to request a new eSIM, which I could then download through the MyO2 app. However, I am unable to make calls due to the lack of signal, and my Wi-Fi calling is also not functioning, despite being enabled on my phone.

Any assistance would be greatly appreciated.

[MI5]

@est1872 

Contact O2 via social media. Links in guide Guide: How to find help & contact O2 

Or pop in store with photo ID.

[Enlli]

Little we can do as customers 

You could call into an O2 with photo ID. 

Use the Social Media Links in the help file

Download Skype and call the 0800 number

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

If you go in store consider a physical SIM as eSims on O2 are a pain