Solved: Replacement sim

Kaykay1 · ‎24-02-2021

How can I order a replacement for a lost sim for free. During the pandemic the stores aren’t open and neither are the live chats, I don’t have any other o2 sim card.

MI5 · ‎24-02-2021

@Kaykay1

You'll need to call customer service.
Numbers here including Skype option Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-02-2021

@Kaykay1

You'll need to call customer service.
Numbers here including Skype option Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Connor2001 · ‎25-03-2021

Can someone help me? I need a replacement sim card. I've tried phoning a different times and just get an automated response directing me to the webpage but the webpage tells me I need to phone up. AAARRGGHHHH I've been without my number for over 2 weeks now.

gmarkj · ‎26-03-2021

You need to call the numbers in the link above @Connor2001.
You will need to be a little loose with the truth for the reason for your call to get through...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

bobo · ‎29-06-2021

Brilliant. Thank you. Followed your recommendations and got to speak to someone having pressed 1 for Urgent! Sim is on it's way....I hope! Thanks again.

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