Hi. I'm sure I used to get texts sent to my UK O2 number while in Europe Zone (specifically Guernsey). But for a month or so, I notice that's no longer the case. I checked my settings and roaming was turned off. Does roaming apply to receiving texts as well as consuming data? Is there a way to receive texts but not consume mobile data (to avoid £££)? Thanks
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Before I posted here, I was trying to logon and so O2 sent me a 2FA text. Not received. Turned data roaming on, tried again then I had the first text and then the 2nd one. Head scratch and posted here.
I checked the Pay Monthly message centre number - as per the tips.
I did the manual network search which gave Airtel-Vodafone, JT and Sure (Guernsey networks). Airtel-V couldn't register, JT yes and also Sure yes - but in the latter case reported No Service.
Set JT manually, and got texts again (tested by requesting another code).
So it looks like some form of config issue at network level. The tips say "If the problem persists, we'd advise contacting the 3rd party responsible for sending the codes for checks on their end." Which is where I started this saga a couple of hours ago! O2 - over to you.
(PS the manual data roaming switch on/off and the manual network connection thing seems to fix.)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
