Price increase

[Hagus72]

Hi all,

Just had a text to say my bill is going up, i have only just joined for god sake. Why an increase so soon?

Also the text says there will be an increase of 7.8% inline with inflation. Combined with the annual price rise of 3.8%

Why dont they just say "your bill is going up by 11.7%"?

I am only on a tenner a month sim deal so no biggy, but someone paying £60 per month is going to end up paying another £7ish a month...........is that fair? 🤔

[MI5 · Accepted solution]

@Hagus72 

Fair or not, it's in the T&C's that everyone signs up to.

https://www.o2.co.uk/termsandconditions

[Hagus72]

Hi @MI5 ,

Thanks for your input, i did actially read the T&C's that is why i am a little confused as to where they got their 7.8% from?

Maybe they could let us know where they get their info so we dont have to go searching?

Just a little link in the text maybe to say "this is the data source we use"?

[MI5]

@Hagus72 

They use the officially unrecognised rpi figure.

The inflation measures for the year to January 2022 are as follows:

• CPIH inflation was 4.9% in January 2022 (Index: 114.6), up from 4.8% in the year to December 2021
• CPI inflation was 5.5% in January 2022 (Index: 114.9), up from 5.4% in the year to December 2021
• RPI inflation was 7.8% in January 2022 (Index: 317.7), up from 7.5% in the year to December 2021

Note that the Office for National Statistics no longer regards RPI as an official measure of inflation.

[Hagus72]

@MI5 

yes i believe ONS use CPI now. Strange how O2 use the higher figure.........coincidence no doubt 😂

Thanks for the info, interesting read.

[MI5]

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@Hagus72 wrote:

......coincidence no doubt 😂

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For sure

[PapaAhmed]

I am in the same boat. I only got my contract at the end of January and don't think its acceptable that I am hit with such a large increase in my bill within 3months of a 24month contract. This also happened with my virgin media account, but they offered me a reoccurring discount to negate the price increase as they also could clearly see this wasn't fair. O2 can easily do the same