Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! unauthorised charges for premium service

helloI have just noticed that my o2 mobile bill has been around the double it should be for past three months, possibly longer. I had not been monitoring my account. After sometime googling around I have discovered some premium txt service number pro...

Resolved! I was charge much more in my February bill please can you tell me what extra charges I incurred for

I was charged much more in feb and need to see what the extra charges for minutes was so I don’t go over again

Resolved! Cancelling order

hello, would you be able to tell me if my current order has been cancelled?

Resolved! Sim not working

I made a contract om Monday 28/03/22 and the sim card is not working. Can’t use any Data or sms on minutes

Resolved! Change number

Hi di u have to pay for my number to be changed again please ty

Resolved! My line is completely dead, no incoming or out going.

Hi. I seem to of lost all services for a second time. But this time I can't have incoming and outgoing calls. I have been to the o2 shop who couldn't help because I had no ID, So they sent me away with a fast track number to call (somehow) but obviou...

Resolved! DASH_ERR04: The account number in the target address is invalid

Every month I go to download my VAT bill, and I get the same message every single time "DASH_ERR04: The account number in the target address is invalid.", usually this goes after a few days of trying but not this time, I'm getting really frustrated a...

Resolved! Texting a UK-based number when the holder is in EU

I would like to text a friend in France from here in the UK. He normally lives in the UK and has a UK-based mobile number. Is there a cost to the texts? What about phone calls to his mobile number?

Resolved! DIRECT DEBIT

Please can I set up a direct debit

Resolved! Do I need to swap my sim?

Hi all. Just (finally!) Received my Samsung s22 and it came with a new sim. I was expecting just to put my old sim (Samsung s10) in and carry on. Do I need to swap to the new one?

O2

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