Solved: Premium Rate charge

Sue49740 · ‎17-05-2018

Hi I feel like I am going round in circles I have been charged for the past 6 weeks £3.75 per time by this number 34060012 its on my ipad number customer help told me to text stop to it but the text wont go through

please someone tell me how I can stop this thank you

MI5 · ‎17-05-2018

Hi @Sue49740

See help here for how to deal with it https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-05-2018

Hi @Sue49740

See help here for how to deal with it https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎17-05-2018

@Sue49740 As it is on the iPad number that you cannot send stop to please use the advice in the guide to contact the company charging you directly and also talk to o2 customer services.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Glory1 · ‎17-05-2018

@Sue9740 the Company is United Mobile Entertainment responsible for TXT Nation. Please see this link:
https://extra.ie/business/pensioner-hit-huge-phone-bill-repeatedly-charged

And follow @MI5's advice above.

Good luck and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Anonymous · ‎17-05-2018

There was a thread about UME earlier today

Glory1 · ‎17-05-2018

There were 2 yesterday

https://community.o2.co.uk/t5/Pay-Monthly/Ume-ltd/m-p/1125241/highlight/true#M150498

and here

https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD/m-p/1125342/highlight/true#M150523

Thanks for heads up @Anonymous

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

O2

Premium Rate charge

Roaming

Credit

Call forwarding

Cancel account

Leaving contract early and porting number out due ...