Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2 contract phones, close 1

Hi , I had an additional phone contract put in my account for my partner. Now weve split im left with 2 contratcs (after 4 months of getting the phone). how do I get this back to 1 without incuring further costs? thanks

Resolved! No cap on my son's number??

I just got a £120 bill on my son's number because he sent 800 text over his 500 allowance! His bill should be £12... Needless to say I'm absolutely appalled that I was not made aware that he was spending 10 times over his bill nor was there any cap o...

Resolved! Data coverage ongoing issues Glasgow

Due to unhelpful responses from the O2 twitter, trying here to get some advice - I've been with O2 a year, and in that time have had unbelievably bad data coverage every day in Glasgow City Centre despite the coverage checker showing as good across t...

Resolved! Pay Month in Advance for tariff change

I’m confused. I bill is usually due 21st of month. I’m looking to change tariff so I get more Data (6gb to 8gb). I’ve been told I can do this now 8 days before next bill is due. Then my bill due 21st will be old tariff pro rata/new tariff pro rata, w...

Resolved! Premium Rate charge

Hi I feel like I am going round in circles I have been charged for the past 6 weeks £3.75 per time by this number 34060012 its on my ipad number customer help told me to text stop to it but the text wont go through please someone tell me how I can st...

Resolved! Pay bill

Hello. I moved abroad and cancelled my phone contract. I prematurely cancelled my direct debit without paying last bill. I can't call the number it won't connect, i no longer have an 02 phone and if i log into my 02, the online payment service is not...

Resolved! Coverage - Cape Verde

Hey!Been looking all over for this but no luck.I'm going to Boa Vista, Cape Verde next month and I desperately need to use my emails whilst I'm there. I plan on using the £4.99 O2 Travel for Cape Verde. Does anyone know if I actually get data signal ...

Resolved! I. FRance my mobile permanently on Bouyigues. WHy?

I travel by car from Calais to Frejus on the Mediterranean. My phone is permanently on Bouyigues unless I go to settings and deselect automatic and put in another provider, e.g. Orange. Why has this happened. It didn't use to be like thus. Jill

Resolved! SIM Failure

Yesterday I had the message SIM Failure appear and have not had any service since. Ive tried turning iphone 6s on and off, software is up to date, tried removing sim and cleaning and putting back. Ive tried my sim in another iphone and still get the ...

When will I see the money owed to me?

Thanks for the informed advice you guys give out on here. I don't know why you support O2 when the same problems crop up so often, but you are providing help.Just a few things I have found out. In January I was told that O2 couldn't access my bank ac...

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