Port not complete - 3 months

[MarkJ1]

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. 

I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem?

[MI5]

@MarkJ1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

[MarkJ1]

Thanks. I have tried on all of those channels but no resolution. 

[Enlli]

Sadly that is all we can offer here. We have no O2 staff we can call upon and nobody from O2 reads these posts.

[MI5]

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@MarkJ1 wrote:

Thanks. I have tried on all of those channels but no resolution. 

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Keep trying

[MarkJ1]

It’s been 3 months. Just feels like it will never happen. 

[pgn]

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@MarkJ1 wrote:

It’s been 3 months. Just feels like it will never happen. 

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I have seen public messages to O2 on X disappear... Have you tried to DM on X?

No point hitting all of the Social.Media accounts for O2, it is the same team that fields all queries regardless of platform. And porting can be particularly troublesome these days, @MarkJ1.

Try one of these, and be persistent:

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[garetc]

I attempted to port my number over in November, the old SIM died but the order on my account is stuck in processing and I've no service on my line.

I've been chasing for a month and keep being told to wait despite numerous calls and messages on Social Media. Emailed the CEO, have an exec complaint open but nobody is getting back to me.

2 billing dates have come and gone, I'm paying for a slab of glass.

Good luck getting any meaningful response.

[Oxonian]

I find it curious @garetc how different networks seem to have issues with different things. Porting seems to cause O2 all sorts of problems ; if you look at the Three community forum, VPNs are their big bugbear. 👍 

[garetc]

Aye, there's Vodafone's 2G problem too, I generally don't have problems with EE.

Porting and losing service coupled with O2's complete mess of CS is catastrophic though. Personally, I've not had service across 2 billing periods and no-one within complaints call back. Allegedly they have no contact to back office or support functions aside from filling out a form to send off to them.

Must be one of those benefits from outsourcing and offshoring all CS.