Phone bill

[Katie_sands96]

Can please tell me why my phone bill hasn’t been taken out on the 30th like normal and now I have an overdue on my account! The direct debit hasn’t been cancelled or anything, thankyou  

[madasaf1sh]

@Katie_sands96 

Because Direct Debits dont get taken out on Weekends, so it will come out either today or tomorrow.. 

This is how Direct Debits have worked since they where introduced by BACS

If it still hasn't come out then contact o2 on 0800 902 0217

[MI5]

@Katie_sands96 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm