Solved: Payment Not Received

HarryB · ‎27-01-2021

On the MyO2 app, it says I haven’t made a payment, but says under it ‘£0.00 will be added to your next airtime bill if full payment is not received by the 13th Jan 21’, which was the day I bought the phone, and 2 weeks ago. However when I scroll down, it says I’ve paid my latest airtime bill and my monthly device plan, and the money has come out of my account. Is this something I should be concerned about?

MI5 · ‎27-01-2021

@HarryB

It's a known issue.

O2 are investigating it https://community.o2.co.uk/t5/My-O2/O2-App-saying-overdue-payment/td-p/1434096

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-01-2021

@HarryB

It's a known issue.

O2 are investigating it https://community.o2.co.uk/t5/My-O2/O2-App-saying-overdue-payment/td-p/1434096

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

30062020 · ‎27-01-2021

It says the same on mine too. Can anyone answer why this is happening?

30062020 · ‎27-01-2021

Thanks for the update M15, good to know it’s a known issue.

MI5 · ‎27-01-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Payment Not Received

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