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Paying of device plan

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Microdruid2
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on ‎30-08-2021 20:43

on ‎30-08-2021 20:43

Hi everyone I am looking to pay off my device plan at end of the year now. But I can see a upgrade option when I go to my device and if I pay it that way and upgrade to sim only from my device what happens to my airtime plan will that change or will I have the airtime as well as the SIM only plan.

 

Thanks

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MI5
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on ‎30-08-2021 21:10

on ‎30-08-2021 21:10

@Microdruid2 

You pay off the device plan then upgrade to sim only which replaces your current airtime tariff, so you only pay for the upgrade simo.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Microdruid2
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on ‎30-08-2021 20:46

on ‎30-08-2021 20:46

Or do I have to cancel my airtime if I go this route if I upgrade my phone to sim only.

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MI5
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on ‎30-08-2021 21:10

on ‎30-08-2021 21:10

@Microdruid2 

You pay off the device plan then upgrade to sim only which replaces your current airtime tariff, so you only pay for the upgrade simo.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Microdruid2
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on ‎30-08-2021 21:26

on ‎30-08-2021 21:26

So if I go into app my 02 go to device plan then ready to upgrade and then leads me to store then go to sim only pick one and then pay it will that be it all sorted.

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MI5
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on ‎30-08-2021 21:29

on ‎30-08-2021 21:29

@Microdruid2 

Yes, exactly that.

You will need to pay any remaining device plan fees at checkout.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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