Paying my bill

[Anonymous]

i have been getting text messages to tell me to pay my bill but everytime i phone the number to pay it just beeps and dosent ring or let me through, so i tried paying online but it also will not work. They will not take payment details through chat which is fair enough , but how am i suppose to pay my bill? my phone has now been cut off and i can no longer send messagers or use my phone calls.

[jonsie]

You need to call customer service. Can you borrow a friend's phone who could possibly be on O2? I thought you could contact customer service even if outgoing calls were barred, but maybe not.

From your O2 mobile 202 Free
From a landline          0844 809 0202 5p / min

[Anonymous]

thank you but every time i phone 202 my phone still cuts off and i have no landline phone 

[perksie · Accepted solution]

You will need to use another phone or write in.

You will have had reminders about the bill being due at least 2 weeks in advance, and you really should have a direct debit in place so this doesn't happen.

How to "Pay my Bill":

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

See "Contact us" at the foot of the page for all the ways to get in touch.

[Anonymous]

Ring 202 from your mobile x

[perksie]

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@Anonymous wrote:

Ring 202 from your mobile x

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The OP has said that due to being disconnected for non-payment of their bill, they're unable to do that.