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OUTGOING CALLS MISSING ON MY BILLING DETAILS

seashfield
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on ‎18-12-2023 20:14

on ‎18-12-2023 20:14

I need to be able to access my outgoing 101/999 calls, there is no history on my bill (contract) that I've made these calls. I know for a fact that they've been contacted as I have screenshots, but it's not come up! Do 999/101 calls come up as a different number on outgoing calls? 

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MI5
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on ‎18-12-2023 20:17

on ‎18-12-2023 20:17

@seashfield 

Calls to emergency services and others such as ChildLine are not shown for safety reasons and protection of vulnerable persons.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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seashfield
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on ‎18-12-2023 20:20

on ‎18-12-2023 20:20

Do you know if there's any way to get this information? Would I just have to call the 101 line? 

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MI5
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on ‎18-12-2023 20:22

on ‎18-12-2023 20:22

I don't believe it's possible at all @seashfield as they aren't recorded anywhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎18-12-2023 20:28

on ‎18-12-2023 20:28

@seashfield 

 

The only way to get hold of this data is via a court order and as such would need to be as part of a criminal investigation..

 

If you want them from 101 or the Emergency services it would require again probably a court order this data comes under the SAR Exemptions so that wouldnt work either..

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎18-12-2023 20:33

on ‎18-12-2023 20:33

This has been raised in the past and O2 have told us they aren't recorded on the system, so no way at all of getting any info.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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