Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 charges me a bill that has already been paid!!!

Hello, I need someone to help me solve my problem.I use direct debit to pay the monthly bill and this month I forgot to transfer the money between bank accounts and the automatic payment was refused.On the same day I went to the website and paid with...

New iPhone 13 not charging

New iPhone 13 received today and it’s not chargingTried different cables, adapters and plugs

cancel contract

I have been given a stac code as i requested to terminate my contract as i am immigrating and therefore a stac code is no use. help please

Resolved! Froud

Hi. Had phone call yesterday about 40% discount on my account but I didn't do any changes on my account. Today received email about O2 insurance. Need help because I think that was froud. Please help me

Double data

How does my double data work with 02?? I’ve only 1gb left of one of my plan of 12gb (which surely should be 24gb) and 7 days to go to end of ‘month’!!

O2 inStore Reservation Preorder

Hi All, Wondering if anyone has any experience with the instore preorder reservation? Ive the iPhone 15 Pro Max on preorder, as does my son. It states 22nd September for collection. About a week ago o2 store told me that date is pretty much 100% cert...

Resolved! Viewing previous months' statements

I want to view previous months' statements. The online assistant gave this advice: View previous itemized bills:Sign into your account.Click on your mobile number.Click on Bills from the menu bar on the top.Click on View and print older bills.Click o...

Cancelling direct debit

How do you cancel a direct debit and then revert to paying on demand?

PAYG to PayMonthly

Hello. Am I missing something? I was considering moving back to pay monthly (swap to PAYG half year ago) but i do not see any benefits of that.PAYG: Big data bundle: £10 - unlimited minutes and text 7GB of data (doubled to 14GB)Pay Monthly: £15 - unl...

Resolved! Fraudulent 02 contract set up.

Hi all, I've been a customer of 02 for numerous years and have a current contract with them. Today I received a letter from 02 regarding a new contract which has been set up in my name and address which includes an £800 iPad. I immediately contacted ...

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