O2 switch up

[CATG13]

should my old phone have left the o2 shop without beibg restored to factory settings

Data breach

[pgn]

@CATG13 - from O2 Switch up FAQs:

To do our bit for the planet, we take back your old phone and refurbish it, wiping any data before we sell it on to someone as one of our Like New phones.

https://www.o2.co.uk/help/products-and-services/offers-and-extras/o2-switch-up-faqs

[MI5]

@CATG13 

You should wipe all data yourself before handing over the phone.

It won't be possible for O2 to do it if you had an iPhone as you will need to sign out of your Apple account - only you can do this.

You should return to the store to do it asap.