Number port 5 days and counting!! Customer service???

[Anonymous]

Managing director of my own business and left without my ported number for 5 days now and still no definitive answer. This has approximately cost the business £3,500 in direct loss of work and wages. Can't get through to customer services??? THIS IS A COMMUNICATIONS business GET MORE STAFF! My case has been escalated by more staff and more times than DFS has a sale. Who is this mysterious guru at number porting that no one can seem to contact? Either way once sorted (another PAC code and off back to my old provider) I just hope their compensation department doesn't have such a long hold time. Appalled.

[Anonymous]

You will have to ask your old provider if the request has gone through

[MI5]

What compensation are you expecting exactly?

[Anonymous]

I doubt you will get any compensation as nothing has actually warranted compensation

[ewanrw]

Actually you are entitled to compensation if port fails and takes longer than 24 hours to complete, but it's finding out who was at fault thats the hard part - usually the losing network tho'.

EDIT: scrap that, compensation part removed from latest Ofcom regs.

ewan

[Toby]

Hi @Anonymous,

Sorry to hear about your wait. Have you been promised the PAC by a certain time? Feel free to send me a message and we can see what can be done.

I'm Toby, the community manager.

[jonsie]

I would expect that he has already given the PAC to O2. Either the originating network hasn't released the number or O2 haven't completed the porting. As usual it's the customer left doing the chasing. In this case I would call both networks to find out what has gone wrong.