No signal

[Fatma]

Hi!

I have a problem with my phone… I don’t have signal on my O2 sim at all in the house and I can’t receive my calls. I m loosing money because of this, anyone knows how this can be fixed or should I start to look for another provider to switch my sim? I tried to contact O2 but is not working, it says they are very busy at the moment.. 

thank you! 

[madasaf1sh · Accepted solution]

@Fatma 

Coverage in homes is always a problem as radio waves struggle to penetrate walls as they are absorbed. 

I would suggest getting some PAYG sim cards from EE, Three or Vodafone and testing over a month. 

If you are on a business contract then you can request a boost box, this uses your Broadband connection to make calls and use data. 

If not then use WiFi Calling on your handset.

Also note if you are using a consumer contract for business purposes you could be in breach of contract as well, as per the T&C's

[MI5]

@Fatma 

2g works much better indoors so if your handset allows, switch to 2g only.

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it