cancel
Showing results for 
Search instead for 
Did you mean: 

ouside UK and can't sign in

Jaso12345
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, I'm living in Australia and cannot sign in to pay my bill. 

 

My sim will not pick up any signal in Australia for some reason, therefore I can't receive the code to allow me to sign in to my account. 

 

I have tried the online bot but getting nowhere as I can only select the answers they provide. 

 

Any suggestions on how I can get past this? 

Message 1 of 4
206 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151885 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

@Jaso12345 

You can get in touch with Payment Management team on +44 800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

Use Skype to call for free Guide: A Guide to Skype 

Also see this regarding issues in Australia https://community.o2.co.uk/t5/Discussions-Feedback/Roaming-in-Australia/td-p/1765855

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
203 Views

pgn
Level 77: Grand Master
  • 40067 Posts
  • 245 Topics
  • 1799 Solutions
Registered:

Enlli
Level 69: Guiding Light
  • 8961 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

@pgn Has outlined the guide I posted re Australia.

Do check if Vodafone works for now.

Also be aware that the Terms and Conditions on International Roaming are changing and fair usage will be 63 days in any 4  month period. Not yet sure how that will work for you but be aware.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 4
152 Views