Upgrade phone not delivered

[AM77]

I ordered a new phone which was due to be delivered by DPD on 9th Dec before 10:30am (I paid extra for this). The phone was not delivered, but instead sent to a shop. I have been on holiday since 9th Dec and the phone has now been returned to you. How do I obtain a refund for the next day delivery, and how do I get my phone? Or can I just cancel that order and start again?

[pgn · Accepted solution]

Hi @AM77 - Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Good luck!