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No signal and O2 app not recognising me .

Harriet111
Level 1: Joiner
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on ‎04-04-2020 16:33

on ‎04-04-2020 16:33

My phone has been completely cut off . I can't get any service at all and when I have tried to sign into MyO2 it says I have no registered devices or plans ..!! I am self isolating  on my own and I have no other phone 😫 I've tried to tweet O2 but I've had no response . Does anyone have any suggestions ..? I'm very worried ..!! Many thanks 

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MI5
Level 94: Supreme
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on ‎04-04-2020 16:51

on ‎04-04-2020 16:51

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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