I've just taken out a 12m SIMO, I ported my number over to O2 from another network. After porting in was complete I went to access 'My O2' and when I now log in the website does't show my usage/minutes/tarrif/extras etc it breings up my account is an O2 Pay As You Go account!
I've contacted customer services but they were unable to helpand suggested waiting a few days for it to sort out. Does anyone know how to solve this issue? I'm unable to change my extras or add on a 6 month free extra that was advertised - feeling really stuck and don't want to get locked into the contract if O2's technology isn't up to scratch.
Just tried to "swap my sim" using SMS service and looks like O2 havne't ported me in properly which is why I'm having issues. So frustrating you cant email or submit an online form when you're joining as a new customer experiencing a problem.
o2: To start your sim swap, create a new text and send the word SWAP to 20220.
From: 2202
Hi, it's O2. This service is only for our customers, sorry. Get in touch with your network provider.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
