on 11-08-2021 12:41
In the middle of a phone call today my phone cut off and the signal disappeared. Then a message came up saying no SIM card, I’ve had this phone for over a year with the same SIM card and it happened out of the blue. Can you help resolve this matter please?
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on 11-08-2021 12:44
Not here - you would need to pop to your local shop or call customer services @SLM .
Sounds like you have a faulty SIM and need a replacement.
Best time to call is 8am (just after they open) and there are hints on how to get through (and numbers to try) in this guide: Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 11-08-2021 12:44
Not here - you would need to pop to your local shop or call customer services @SLM .
Sounds like you have a faulty SIM and need a replacement.
Best time to call is 8am (just after they open) and there are hints on how to get through (and numbers to try) in this guide: Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 11-08-2021 13:26
on 11-08-2021 13:26
It might be worth testing the phone with a different sim, as I have seen this happen with the Old Blackberry Passport when the sim tray failed.
I would also contact o2 and as @gmarkj says request a new sim card.