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No SIM card recognised

SLM
Level 1: Joiner
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In the middle of a phone call today my phone cut off and the signal disappeared. Then a message came up saying no SIM card, I’ve had this phone for over a year with the same SIM card and it happened out of the blue. Can you help resolve this matter please? 

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gmarkj
Level 67: Unsung hero
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Not here - you would need to pop to your local shop or call customer services @SLM .

Sounds like you have a faulty SIM and need a replacement.

Best time to call is 8am (just after they open) and there are hints on how to get through (and numbers to try) in this guide: Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 67: Unsung hero
  • 12966 Posts
  • 95 Topics
  • 1177 Solutions
Registered:

Not here - you would need to pop to your local shop or call customer services @SLM .

Sounds like you have a faulty SIM and need a replacement.

Best time to call is 8am (just after they open) and there are hints on how to get through (and numbers to try) in this guide: Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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madasaf1sh
Level 78: King of Kings
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@SLM 

 

It might be worth testing the phone with a different sim, as I have seen this happen with the Old Blackberry Passport when the sim tray failed.


I would also contact o2 and as @gmarkj says request a new sim card.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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