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darrenl
Level 1: Joiner
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on ‎16-03-2023 16:53

on ‎16-03-2023 16:53

Just looking for some advice. I am a new o2 customer and just got a new device on a contract. I am returning the device but don’t want to switch from o2 and want to take out a sim only deal. Once my phone has been returned and processed what happens to my number? Does the airtime cancel and the sim will just be a pay and go sim until I sign up to a contact or will

I lose the number and be disconnected? 

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MI5
Level 94: Supreme
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on ‎16-03-2023 16:58

on ‎16-03-2023 16:58

@darrenl 

The sim will be cancelled unless you tell O2 you want to switch to a sim only.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152202 Posts
  • 651 Topics
  • 29009 Solutions
Registered:

on ‎16-03-2023 16:58

on ‎16-03-2023 16:58

@darrenl 

The sim will be cancelled unless you tell O2 you want to switch to a sim only.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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