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New SIM not working after transfer

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KJM61
Level 1: Joiner
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on ‎16-03-2023 18:19

on ‎16-03-2023 18:19

I have transferred to O2 from Virgin. Yesterday I received my new SIM. I phoned to arrange the transfer of my old number and was told the transfer would take place before 6pm today, an I would receive a couple of texts to say when.
I have not received to these texts and now NEITHER MY VIRGIN SIM OR MY O2 SIM IS WORKING, so I have no phone.

My husband has exactly the same problem.

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MI5
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on ‎16-03-2023 18:31

on ‎16-03-2023 18:31

@KJM61 

Try rebooting your phone.

If that doesn't work, you need to contact O2.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 or download Skype if you don't have any phone to call from Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152265 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎16-03-2023 18:31

on ‎16-03-2023 18:31

@KJM61 

Try rebooting your phone.

If that doesn't work, you need to contact O2.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 or download Skype if you don't have any phone to call from Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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