Solved: Re: New card not up and running

Corosandro · ‎09-08-2021

Just not long received my new upgrade on my contract, got my new sim and it's In the the phone now and I am having an issue that its not active.

How come when I get new phone, the sim card isn't activated.

MI5 · ‎09-08-2021

@Corosandro

You need to use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-08-2021

@Corosandro

You need to use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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