Solved: New Phone is faulty

Jambo83 · ‎06-04-2020

I purchased a new phone from O2 online over a week ago and i need to return it as it is faulty. I can not get hold of anyone via phone, social media, live chat, nothing. Any ideas?

Cleoriff · ‎06-04-2020

@Jambo83

You need to keep persevering with O2 customer services. It's the only way. Best time to call is 8am

Guide: How to find help & contact O2

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Veritas Numquam Perit

View solution in original post

MI5 · ‎06-04-2020

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-04-2020

@Jambo83

You need to keep persevering with O2 customer services. It's the only way. Best time to call is 8am

Guide: How to find help & contact O2

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Veritas Numquam Perit

Jambo83 · ‎07-04-2020

Called this morning @8am and got through straight away. Thank you

MI5 · ‎07-04-2020

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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