Moving my end of contract o2 number to an existing o2 pay monthly sim

[NicoleT]

Hi, 

I was on the phone with o2 this morning to try and end my contract but keep my number and move it over to an existing o2 pay monthly sim that I already have.

I got disconnected from the call and I now can't see the number I wanted to keep under my account, I have also had an email about disconnecting that number! I also now can't use my phone so presumably the number I wanted to keep has been disconnected in error!

Can someone tell me if that can be reversed? ( I really can't lose that number!!) and can an o2 number be sent to another o2 pay monthly sim only plan?

Thanks

[pgn]

Drop into an O2 Shop today with both phones, SIMs and valid photo id, @NicoleT - or you can try to get the O2 Social Media Team, on X or Messenger, to help - the links to thos social platforms are both in Guide: How to find help & contact O2 

Good luck!