Solved: Mobile cannot receive or make calls

bug3 · ‎10-06-2023

Hi ,

At the moment, my phone cannot receive or make calls, or get any data.
And I have a dual Sim and am currently outside of the UK
So I didn't notice - but it has been like this for a few weeks at least.

MI5 · ‎10-06-2023

@bug3

Could be any number of reasons, particularly if you've been abroad for more than 63 days in the last 4 months.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2023

@bug3

Could be any number of reasons, particularly if you've been abroad for more than 63 days in the last 4 months.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Mobile cannot receive or make calls

S25 pre order delivery date

Charge to receive calls whilst abroad?

Phoning from abroad

Using 02 in the Philippines

Switch up query