Legacy to 360 Sin disconnected and removed from myo2

[Richard7707]

I have a legacy phone that I’ve had for years. I recently went to use it and it shows sim registration failure and it has been removed from myo2. I’ve contacted customer services and been to an o2 shop but all they do is give me phone number 08082816956 for the legacy team. I’ve spent many hours on hold but no one ever picks up. 

[MI5]

@Richard7707 

Try contacting O2 on social media.

Links in guide here Guide: How to find help & contact O2 

Give them a nudge now and again if no response immediately.

[Dave-O2]

@Richard7707 Are you still waiting for this to be resolved?

If so, please drop me a PM with some further details.

[Richard7707]

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@Dave-O2 wrote:

@Richard7707 Are you still waiting for this to be resolved?

If so, please drop me a PM with some further details.

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Hi Dave, Issue has not been resolved. Phone still disconnected. I Managed to speak to two more o2 agents. One hung up on me as soon as I explained the problem, the other said he would forward my details for a callback but it could take up to a week.