02 legacy team number disconnected

[Cybrsloth92]

Used to use 0800 902 0217 to get through to legacy as I have a complaint with o2. With ombudsman was told they would have maintaince till today however tried now says that number is closed .is there a new number for legacy team or someone that can look into my issue

[Cleoriff]

@Cybrsloth92 

Legacy team number :

0808 281 6956 (Monday - Friday 10am to 7pm), free from your O2 mobile.

Or on 202 or dial 0344 809 0202.

Hope that helps.

[Cybrsloth92]

Says no longer in use

[Cleoriff]

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@Cybrsloth92 wrote:

Says no longer in use

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 The number was still in use in June? Anyway you can now ring 202 or 0344 809 0202.

[Cybrsloth92]

Even when agents transfer it just cuts off even they were unsure how to help as they can't access legacy system

[Mto8989100]

Same problem here but not surprising considering O2s complete incompetence with everything they do. Will just go as another example of it when I inevitably end up with them in court 

[Oxonian]

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@Cybrsloth92 wrote:

Used to use 0800 902 0217 to get through to legacy as I have a complaint with o2. With ombudsman was told they would have maintaince till today however tried now says that number is closed .is there a new number for legacy team or someone that can look into my issue

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I have suggested @Cybrsloth92 a way forward for you at :-

Re: Reps don't know how to apply compensation by o... - Page 3 - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Reps-don-t-know-how-to-apply-compensation-by-ombudsman/m-p...

[pgn]

@Cybrsloth92 - that 0800 902 0217 is to reach the Payment Management Team, or at least that is what a forum search for it reveals, generally:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=Payment%20Management%20Team&noSynonym=...

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=0800%20902%200217&sort_by=-topicPostDa...

Not unlike VMO2 to keep moving the goalposts... 🙄

[Sarah68]

I’m having the same issue, been ongoing since April

[Enlli]

Happens fairly often @Sarah68 but as customers our hands are tied.