Leaving 02

[James351]

Hi, I cancelled my direct debit weeks ago and messaged on the App live chat that i was leaving 02 as I couldn’t see anywhere to end the contract. Now I’m getting emails saying my bill is overdue.

can you help with this pls

james

[Bambino · Accepted solution]

@James351 The first mistake you made was cancelling your Direct Debit. Messaging Live Chat to cancel was your second. You haven't cancelled your contract, which is why you're getting those emails. The proper way to cancel is here: Cancelling your contract - An updated guide - O2 Community

It's probably too late for that though, so it's best you contact Payment Management to try to sort out the mess. Call 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am