Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim plans

Hi i want to end my plan

Resolved! Transfer number to O2

I am in the process of transferring sim from Virgin to O2 and have just received my new sim card. I have sent Puc code to bring my number but it is not showing on my account. I dare not put the sim in my phone until the number is correct?

Resolved! My bill

Hi, o2 is telling me that my bill is overdue and they stopped my phone calls. But I’ve paid for my bill! I said on my bank statement it’s been paid.

Resolved! Bolt on, abroad

Last month I was planning a trip to Lisbon so I checked in store regarding charges when in Europe. "No problem, you can your phone just like being at home". As a low data user (1GB) allowance I decided to add a bolt on of an extra 2 GB. Arriving in L...

Resolved! Device plan (tariff)

I’m paying for my Samsung galaxy book but it includes a monthly tariff that I wish that was not included as I have never used the SIM card that the laptop came with but I’m still paying monthly for the plan and I would like to cancel the tariff but s...

Resolved! O2 overcharging, SIM not cancelled

Please can I check if anyone has had same issue as me- O2 contract was setup incorrectly so was advised SIM needed to be cancelled and new contract created- done on day 1 over phone and backup confirmation on chat. Told to cancel direct debit - bill ...

Resolved! CAN'T DO ANYTHING WITH TABLET

Not enough space to get o2 app on contract tablet let alone anything else. Been paying fosomthing I can't use for over a year.

Resolved! Upgrade

I have recently upgraded from pay as you go to a contract but there is still 2 bills on my account the contract monthly bill and the pay as you go bill? Why is this when i have upgraded?

Resolved! Switch deals not available?

I'm coming to the end of my current 24 month SIM only tariff and can see some deals that look really good on the comparison sites. For instance:https://www.uswitch.com/mobiles/sim-only-deal/1d5d0cacac8a54579cb04a0033bb76c3dd9dd862/?position=3&list=co...

Resolved! Free roaming in Europe

A friend of mine recently went to Greece but his "free roaming" did not work until he called O2 and "activated" it. Is this a typical issue and you need to notify O2 about your travel with Europe free zone, or this was just a glitch with his phone?

O2

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