Solved: Last device plan payment

Mart · ‎20-10-2018

Hi,

I have one more device plan payment due on the 28th, if I choose to pay that now and proceed to upgrade will the direct debit for the device plan for my current phone stop or must I contact o2?

Thanks

MI5 · ‎20-10-2018

If your account has a zero or positive balance, no direct debit will be taken.
You have enough time now to do that before your payment is due.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-10-2018

If your account has a zero or positive balance, no direct debit will be taken.
You have enough time now to do that before your payment is due.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎22-10-2018

Hi @Mart, and welcome to the forum!

I hope the info above answered your question, but please do let us know if there's anything else the Community could help with. Which phone are you thinking of upgrading to?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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